FAQ's

How long does shipping take?

A: Orders placed before 5PM CST, typically ship same day (Mon - Fri). Delivery times can

vary depending on the service that you select and the destination. Generally, our standard

free shipping option can take 7-10 business days However, please be advised, as stated by

the shipping carriers, these delivery times are estimates and may vary depending on the

destination address. If you require expedited delivery on a Saturday, please reach out to us at YOUR STORES CONTACT INFO for an individual quote. Click YOUR STORES CONTACT

INFO for our complete shipping policy.

IMPORTANT:

Please be aware that there may be delays due to the current COVID-19 crisis.
In some cases, shipping may take longer due to various factors (time of year order placed such as Thanksgiving, Christmas, Chinese New Year, and other major holidays).
If you plan to give one of our items as a holiday gift, we do not recommend buying the items during the month when the holiday is happening. There is a high risk of the item not arriving there on time. We are not held responsible for items that do not arrive before specified dates.

After placing your order, you may click the My Account Icon* link at the top right-

hand corner of our website to track your order's status. You will also receive a shipment

confirmation when your order has shipped and tracking information within 24-48 hours d

shipment, to the email address you provided at checkout.

• Do you Ship to Foreign Countries?

No, BGI smartstores ships to US and CANADA only. We apologize for any inconvenience. Our team is working on worldwide shipping soon.

IMPORTANT:

We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after purchase. Costs to reship the package will be invoiced to the customer.

• I messed up on my order, can I change/add an item, color, shipping address or email address?

A: No problem at all, as long as your order has not already shipped out. Please email us

directly at YOUR STORES CONTACT INFO as quickly as possible. Please provide your order number and any other permanent info.

• How can I cancel my order before it ships?

A: No problem at all, as long as your order has not already shipped out. Please email us

directly at YOUR STORES CONTACT INFO as quickly as possible. Please provide your order number and any other permanent info.

• When will my credit card be charged?

A: Your payment method will be charged immediately upon clicking the Complete Order

button during the last step of the checkout process.

***Pricing***

All prices shown are in US Dollar unless otherwise stated.